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Module Seven: Getting Off on the Right Foot
Get the session started right by being ready to welcome people as
they arrive. They are just as curious about you as you are about
them. They also will warm up to you if you are ready and welcoming
each one as they arrive.
Creative thinking may mean simply the
realization that there’s no particular virtue
in doing things the way they have always
been done. 
Rudolph Flesch