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Talker
Disrupts by continually interjecting with
comments or anecdotes. In severe
examples, the talker can be
monopolizing and distracting for the
trainer and participants alike.
Use proximity to stand close to them
and silence them politely when they
take a breath. You might use a sentence
like, “I appreciate your comment, but
we need to move on; perhaps you can
tell the full story at the break,” and
then move on.
Directing their energy to keep them
focused and on track.
At a break explain that you respect and
appreciate their experience and input
but must ensure that the group all
participates equally. Ask for their
support.
Whisperer
Disrupts by starting side conversations
that may or may not be related to the
training.
Check for understanding by asking if
they misunderstood or are having
difficulty hearing you. If they are, then
you may need to adjust your approach
to the training.
If they are starting unrelated chatter,
politely ask them to hold off until the
break.
Insert an energizer or activity that
requires the participants to rearrange
seating so that the whisperers are no
longer seated together.
Stop talking until they notice that they
are distracting the group.